Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the 99rk online betting platform operating at the domain 99rk.cam and associated mobile applications. It governs the collection, processing, storage, and transfer of personal information provided by users who are residents of Indonesia. 99rk operates as a data controller responsible for determining how your personal data is processed in accordance with applicable data protection principles.

We recognize that privacy is a fundamental right, and we are committed to handling your personal information with transparency, fairness, and security. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with 99rk.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Information" or "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifier, and factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
• "Processing" means any operation performed on personal data, whether by automated means or not, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• "Data Controller" refers to 99rk as the entity that determines the purposes and means of processing personal data.
• "Data Subject" refers to you, the user of the 99rk platform, whose personal data is being processed.
• "Third Party" means any natural or legal person, public authority, agency, or body other than the data subject, 99rk, or our processors acting under our direct authority.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a 99rk account, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents)
• Contact Information: Residential address, email address, and mobile phone number
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and account holder name; e-wallet identifiers for OVO, DANA, GoPay, or ShopeePay
• Security Credentials: Username, password (stored in encrypted form), and security questions/answers
• Verification Documents: Copies of government-issued identification (KTP, passport, or driver's license), proof of address documents (utility bills or bank statements), and proof of payment method ownership

3.2 Information Collected Automatically

When you access and use the 99rk platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, or similar)
• Connection Information: IP address, internet service provider, geographic location (city and country level), time zone setting
• Usage Data: Pages visited, features accessed, time spent on pages, referral sources, clickstream data, search queries within the platform
• Transaction History: Deposit and withdrawal records, betting history including sports bets on Indonesian leagues like BRI Liga 1 and international competitions, casino game sessions, togel lottery ticket purchases, sabung ayam cockfighting wagers, bonus claims and usage
• Communication Records: Live chat transcripts, email correspondence, WhatsApp messages, customer support tickets

3.3 Information from Third-Party Sources

In limited circumstances, we may receive information about you from third-party sources including:

• Payment processors and banks verifying transaction authenticity
• Identity verification services confirming document legitimacy
• Fraud prevention databases checking for suspicious activity patterns
• Publicly available databases including sanctions lists and politically exposed persons (PEP) registries

4. How We Use Your Information

99rk processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Provision

• Creating and maintaining your user account on the 99rk platform
• Verifying your identity and age (21+ requirement) through KYC procedures
• Processing deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay)
• Processing withdrawal requests and transferring funds to your designated accounts
• Recording and settling sports bets, casino wagers, lottery ticket purchases, and other gaming transactions
• Crediting bonuses, promotional offers, and VIP loyalty rewards to eligible accounts
• Providing customer support through live chat, email, and WhatsApp channels

4.2 Legal Compliance and Security

• Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Preventing fraud, collusion, bonus abuse, and other prohibited activities
• Detecting and investigating suspicious transaction patterns or account behavior
• Maintaining records required by international licensing authorities
• Responding to legal requests from law enforcement or regulatory agencies
• Enforcing our Terms & Conditions and protecting our legal rights

4.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing content, game recommendations, and promotional offers based on your betting preferences
• Conducting market research to understand Indonesian player needs and preferences
• Testing new features, payment methods, and gaming products before full release

4.4 Marketing Communications

• Sending promotional emails about new games, bonus offers, and VIP program benefits
• Delivering SMS notifications about account activity, deposit confirmations, and withdrawal status
• Providing WhatsApp updates about major sporting events, jackpot wins, and exclusive tournaments
• Sharing information about responsible gaming resources and self-exclusion tools

You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Transactional and account-related communications cannot be opted out as they are necessary for service provision.

5. Legal Basis for Processing

99rk processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms & Conditions) and provide betting services you have requested
• Legal Obligations: Processing is required to comply with anti-money laundering laws, age verification requirements, licensing conditions, and other applicable legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, improving services, and conducting marketing, provided these interests do not override your fundamental rights and freedoms
• Consent: Where required by law, we obtain your explicit consent before processing sensitive data or sending marketing communications

6. Data Security Measures

99rk implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

6.1 Technical Security Controls

• Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption, the same security standard used by major financial institutions
• Password Protection: User passwords are hashed using industry-standard bcrypt algorithms and never stored in plain text
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that monitor and filter all incoming and outgoing traffic
• Intrusion Detection: Automated systems continuously monitor for unauthorized access attempts and suspicious activity patterns
• Regular Security Audits: Independent security firms conduct periodic penetration testing and vulnerability assessments

6.2 Organizational Security Controls

• Access Limitations: Personal data access is restricted to authorized employees who require it to perform their job functions
• Employee Training: All staff receive mandatory data protection training covering security policies and confidentiality obligations
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements prohibiting unauthorized data disclosure
• Incident Response Plan: We maintain documented procedures for responding to data breaches and security incidents

Despite our robust security measures, no internet transmission or electronic storage system is completely secure. You acknowledge that you provide information at your own risk, and we cannot guarantee absolute security.

7. Data Sharing and Disclosure

99rk does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

7.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors facilitating bank transfers and e-wallet transactions
• Identity verification services validating document authenticity
• Cloud hosting providers storing data on secure servers
• Customer support platforms managing live chat and ticketing systems
• Marketing automation tools delivering email and SMS communications

These processors access personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security standards equivalent to those described in this policy.

7.2 Legal and Regulatory Disclosures

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Respond to lawful requests from law enforcement agencies investigating criminal activity
• Enforce our Terms & Conditions and protect our legal rights
• Prevent fraud, security threats, or harm to users or the public
• Report suspicious transactions to financial intelligence units as required by anti-money laundering regulations

7.3 Business Transfers

In the event that 99rk is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity as part of the business assets. We will provide notice of such transfer and any choices you may have regarding your information.

8. International Data Transfers

99rk operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Selecting jurisdictions with data protection laws substantially equivalent to Indonesian standards
• Entering into data processing agreements incorporating standard contractual clauses
• Implementing technical measures such as encryption during transmission and storage

By using the 99rk platform, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this policy.

9. Data Retention

99rk retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable legal requirements.

10. Your Privacy Rights

As a user of 99rk, you have the following rights regarding your personal information:

10.1 Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of the information we hold about you. You may request details about the purposes of processing, categories of data, recipients of data, and retention periods.

10.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

10.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, including when the data is no longer necessary for its original purpose, when you withdraw consent, or when you object to processing. This right is subject to our legal obligations to retain certain records.

10.4 Right to Restrict Processing

You have the right to request limitation of how we process your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

10.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller without hindrance from 99rk, where technically feasible.

10.6 Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected] with your request. We will respond within thirty (30) days and may require identity verification to prevent unauthorized access to your information.

11. Cookies and Tracking Technologies

99rk uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits.

11.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management, security, and authentication. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how users interact with the platform and identify areas for improvement.
• Functional Cookies: Remember your preferences, settings, and customization choices to provide enhanced functionality.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.

12. Third-Party Links

The 99rk platform may contain links to third-party websites for informational purposes, such as responsible gaming organizations or payment processor sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

99rk services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

Parents or guardians who believe their child has provided information to 99rk should contact us immediately at [email protected] so we can take appropriate action.

14. Changes to This Privacy Policy

99rk reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through email notification or prominent notice on the platform at least thirty (30) days before the effective date.

Your continued use of the 99rk platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected] (plain text, no clickable mailto link)
• Live Chat: Available 24/7 through the 99rk platform
• WhatsApp: Available 08:00-24:00 WIB daily

We will acknowledge receipt of your inquiry within forty-eight (48) hours and provide a substantive response within thirty (30) days. For complex matters, we may require additional time and will keep you informed of our progress.